Terms and Conditions
Last Updated: 3rd February, 2025
Welcome to Instagrocers UK Limited (“we,” “us,” “our”).
These Terms and Conditions govern your use of our website: www.instagrocers.co.uk (“Website”), and our services.
By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, please refrain from using our website.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Services Offered
Instagrocers UK provides an online platform for customers to purchase groceries and related products.
We aim to deliver fresh, high-quality products in a timely manner.
However, product availability, delivery times, and service areas may vary.
3. User Accounts
To access certain features of the website, you may need to create an account. You are responsible for:
- Providing accurate and up-to-date information.
- Maintaining the confidentiality of your account credentials.
- Notifying us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account if we suspect fraudulent or inappropriate activity.
4. Orders and Payments
Pricing: All prices are listed in GBP (£) and are subject to change without notice.
Payment: We accept payment via credit/debit cards, PayPal
Payment is processed securely through our third-party payment gateway.
Order Confirmation: Your order is confirmed once payment is successfully processed. You will receive an email confirmation with your order details.
Cancellations: You may cancel your order within 2 hours of placing it, provided it has not yet been processed for delivery.
5. Delivery
Delivery Areas: We deliver to specified areas within the UK. Please check your postcode on our website to confirm availability.
Delivery Times: Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.
Failed Deliveries: If delivery fails due to incorrect address details or your unavailability, additional fees may apply for re-delivery.
6. Returns and Refunds
Damaged or Incorrect Items: If you receive damaged or incorrect items, please notify us within 24 hours of delivery. We will arrange a replacement or refund, subject to inspection.
Refunds: Refunds will be processed within 5 business days and credited to your original payment method.
7. Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of Instagrocers UK or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.
8. User Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or interfere with the website’s functionality.
- Post or transmit any harmful, offensive, or misleading content.
9. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the website, you consent to our data practices as outlined in the Privacy Policy.
10. Limitation of Liability
To the fullest extent permitted by law, Instagrocers UK shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or our services. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
11. Third-Party Links
The Website may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume responsibility for the content or practices of these websites.
12. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@instagrocers.co.uk
Phone: 07411237010
Address: 29 & 20, The Square, Marlowes, Hemel Hempstead, England. United Kingdom
Thank you for choosing Instagrocers UK!