Privacy Policy

Last Updated: 3rd February, 2025

Welcome to Instagrocers UK Limited (“we,” “us,” “our”).

We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website: www.instagrocers.co.uk (“Website”), and use our services.

By using our website, you agree to the terms of this Privacy Policy.

If you do not agree with this policy, please refrain from using our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Contact Details: Name, email address, phone number, and delivery address.
  • Account Information: Username, password, and preferences.
  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via a third-party payment gateway).
  • Communications: Records of your interactions with us, including emails, chat logs, and customer support queries.
  • Non-Personal Information(Technical Data): IP address, browser type, device information, operating system, and browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your account, orders, and promotions.
  • To improve our website, services, and customer experience.
  • To personalize your experience and provide tailored recommendations.
  • To detect and prevent fraud, security breaches, and other illegal activities.
  • To comply with legal obligations and enforce our Terms and Conditions.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill orders and provide services you have requested.
  • Consent: Where you have provided explicit consent (e.g., for marketing communications).
  • Legitimate Interests: To improve our services, prevent fraud, and ensure the security of our Website.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us with payment processing, delivery, marketing, and IT services.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse Website traffic and usage patterns and deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Limit the processing of your personal data.
  • Objection: Object to the processing of your personal data for specific purposes.
  • Data Portability: Request a transfer of your data to another organization.

To exercise these rights, please contact us using the details provided in Section 10.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@instagrocers.co.uk

Phone: 07411237010

Address: 29&30 The Square, Marlowes, Hemel Hempstead, England, United Kingdom

Thank you for trusting Instagrocers UK with your personal data.